Terms of Service

Welcome to Carolstrong. These Terms of Service (“Terms”) govern your access to and use of our website located at https://carolstrong.com/, as well as any purchases, services, or interactions conducted through the site. By accessing, browsing, or purchasing from our store, you agree to be bound by these Terms. If you do not agree, please discontinue use of the website.

These Terms apply to all users of the site, including browsers, customers, and contributors of content.

1. About Carolstrong

Store Name: Carolstrong
Website: https://carolstrong.com/
Products Offered: Beanies, Bucket Hats, Caps, Cowboy Hats, and related accessories
Contact Email: support@carolstrong.com
Support Hours:
8:00 AM – 7:00 PM (EST), Monday – Saturday

Carolstrong operates as an online retail store providing physical products shipped to customers through third-party delivery services.

2. Eligibility & User Responsibilities

By using this website, you confirm that:

  • You are at least the age of majority in your jurisdiction
  • You have the legal capacity to enter into a binding agreement
  • You will use the website for lawful purposes only

You agree not to use our site:

  • For fraudulent or unauthorized purposes
  • To violate any applicable laws or regulations
  • To interfere with the security or functionality of the website

We reserve the right to refuse service to anyone for any reason at any time.

3. Account Information & Accuracy

You agree to provide current, complete, and accurate information when placing an order or contacting customer support. This includes:

  • Billing and shipping details
  • Email address and contact information
  • Payment authorization details

Carolstrong is not responsible for delays, losses, or issues caused by inaccurate or incomplete information provided by the customer.

4. Product Information & Availability

We make every effort to display product descriptions, images, pricing, and availability as accurately as possible. However:

  • Colors and textures may vary due to screen settings
  • Product availability is not guaranteed
  • We reserve the right to limit quantities or discontinue products at any time

Carolstrong does not guarantee that product descriptions or other content on the site are error-free, but we work to correct inaccuracies promptly when discovered.

5. Pricing & Payments

All prices listed on the website are shown in the applicable currency and are subject to change without notice.

By completing a purchase, you authorize Carolstrong to:

  • Charge the full order amount, including applicable taxes and shipping fees
  • Process payments through secure third-party payment providers

We reserve the right to cancel or refuse orders due to:

  • Pricing errors
  • Suspected fraud
  • Inventory limitations
  • Payment authorization issues

6. Order Acceptance & Cancellation

An order is considered accepted once payment is successfully processed and a confirmation email is sent.

Cancellations

  • Orders may be canceled before shipment
  • Once shipped, orders must follow our Return & Refund Policy

Carolstrong reserves the right to cancel orders at our discretion, with a full refund issued if applicable.

7. Shipping & Delivery

Shipping terms, costs, handling times, and delivery estimates are outlined in our Shipping Policy, which forms part of these Terms.

Carolstrong is not responsible for:

  • Carrier delays
  • Weather-related disruptions
  • Delivery issues caused by incorrect addresses
  • Packages marked as delivered by the carrier

Risk of loss transfers to the customer once the order is handed to the shipping carrier.

8. Returns & Refunds

Our Return & Refund Policy governs all returns, refunds, and exchanges. By placing an order, you acknowledge and agree to those terms, including:

  • 30-day return window
  • Refunds processed within 12 days
  • No restocking or refund fees

9. Intellectual Property

All content on this website—including text, images, logos, graphics, product designs, and layout—is the property of Carolstrong or its content partners and is protected by intellectual property laws.

You may not:

  • Copy, reproduce, distribute, or exploit website content without written permission
  • Use our trademarks or branding for commercial purposes without authorization

10. User Content & Reviews

If you submit reviews, feedback, or other content:

  • You grant Carolstrong a non-exclusive, royalty-free right to use, display, and distribute the content
  • You confirm the content is accurate, lawful, and does not infringe on third-party rights

We reserve the right to remove content that is misleading, offensive, or violates these Terms.

11. Disclaimer of Warranties

All products and services are provided “as is” and “as available,” without warranties of any kind, express or implied, including but not limited to:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement

Carolstrong does not guarantee uninterrupted or error-free website operation.

12. Limitation of Liability

To the fullest extent permitted by law, Carolstrong shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, data, or business opportunities
  • Damages arising from misuse of products or services

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless Carolstrong, its owners, employees, and partners from any claims, damages, or expenses arising from:

  • Your violation of these Terms
  • Your misuse of the website or products
  • Your breach of applicable laws or third-party rights

14. Third-Party Services & Links

The website may contain links to third-party websites or services. Carolstrong is not responsible for:

  • Third-party content or policies
  • Transactions conducted outside our website
  • Privacy or security practices of external sites

Use of third-party services is at your own risk.

15. Governing Law

These Terms shall be governed and interpreted according to the laws applicable to the business operations of Carolstrong, without regard to conflict of law principles.

16. Changes to Terms

Carolstrong reserves the right to update or modify these Terms at any time. Changes take effect immediately upon posting on the website.

Your continued use of the site constitutes acceptance of the updated Terms.

17. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain in full force and effect.

18. Entire Agreement

These Terms, along with our Shipping Policy and Return & Refund Policy, constitute the entire agreement between you and Carolstrong regarding use of the website and purchases made through it.

19. Contact Information

For questions regarding these Terms of Service, please contact us:

Email: support@carolstrong.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
Store Name: Carolstrong
Website: https://carolstrong.com/