Shipping Policy

Last Updated: January 2024

At Carolstrong, we believe shipping should be clear, reliable, and predictable—no guessing games, no hidden surprises. This Shipping Policy explains how orders are processed, shipped, and delivered, including timelines, costs, carriers, and important conditions that apply to all purchases made through https://carolstrong.com/.

This policy applies to all physical products sold by Carolstrong, including but not limited to Beanies, Bucket Hats, Caps, and Cowboy Hats.

1. Order Processing & Handling Time

All orders placed on carolstrong.com are processed with care and efficiency to ensure timely delivery.

Processing Schedule

• Order Processing Days: Monday – Friday
• Order Cut-Off Time: 5:00 PM Eastern Standard Time (EST)
• Handling Time: 1 business day

Orders placed before 5:00 PM EST on a business day will begin processing the same day. Orders placed after 5:00 PM EST, on weekends, or on federal holidays will be processed on the next business day.

Handling time refers to the period required to verify payment, prepare items, conduct quality checks, package the order, and hand it off to the shipping carrier.

2. Shipping Methods & Delivery Services

Carolstrong partners with reputable national carriers to ensure dependable and secure delivery.

Shipping Carriers Used

• USPS (United States Postal Service)
• UPS
• FedEx

The carrier selected for your order may depend on factors such as destination, package size, weight, and logistical efficiency. Carrier selection is handled internally to provide the best balance of speed and reliability.

3. Shipping Costs

Carolstrong offers simple, flat-rate shipping to keep checkout transparent and stress-free.

Flat Rate Shipping Cost

• $6.99 per order

This flat rate applies regardless of:

• Order size or weight
• Product type (Beanies, Bucket Hats, Caps, Cowboy Hats, etc.)
• Shipping destination within the supported regions

All applicable shipping fees are clearly displayed at checkout before payment is completed. There are no hidden shipping or handling charges.

4. Estimated Delivery Timeline

Delivery time consists of two parts: handling time and transit time.

Standard Delivery Timeline Overview

Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, peak shipping seasons, or incorrect address information.

5. Shipping Timeline Table (Detailed)

6. Order Tracking

All shipped orders include tracking information for your convenience.

Tracking Details

• A tracking number will be sent via email once your order has shipped.
• Tracking becomes active once the carrier scans the package into their system.
• You can track your shipment directly through the carrier’s website (USPS, UPS, or FedEx).

If tracking information does not update immediately, please allow up to 24 hours for the carrier system to refresh.

7. Shipping Destinations

Carolstrong currently ships to eligible regions supported by our delivery partners. Availability may vary depending on destination, carrier serviceability, and local regulations.

If a destination is not eligible for shipping, this will be indicated during checkout.

8. Address Accuracy & Delivery Responsibility

Customers are responsible for providing complete and accurate shipping information at checkout.

Please ensure:

• Correct street address and apartment/unit number (if applicable)
• Accurate city, state, and postal code
• Valid contact information

Carolstrong is not responsible for:

• Delays caused by incorrect or incomplete addresses
• Packages marked as “Delivered” by the carrier but not received due to address errors
• Orders returned to sender due to insufficient address details

If an order is returned due to an address issue, reshipping may require additional shipping fees.

9. Undeliverable & Returned Packages

If a package is deemed undeliverable by the carrier and returned to Carolstrong, we will contact you using the email address provided at checkout.

Options may include:

• Reshipment (additional shipping fees may apply)
• Store credit
• Refund for the product price (shipping fees are non-refundable)

10. Delays & Exceptions

While Carolstrong works hard to meet all delivery estimates, delays can occasionally occur due to circumstances outside our control, including but not limited to:

• Severe weather conditions
• Carrier operational delays
• High-volume shipping periods
• Customs or regional restrictions (if applicable)

Delivery estimates are not guaranteed delivery dates.

11. Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact our support team promptly.

What to Do

• Email support@carolstrong.com
• Include your order number
• Provide photos if the package or items arrived damaged

We will work directly with the carrier to investigate and provide a resolution where applicable.

12. Multiple Items & Split Shipments

In some cases, orders containing multiple items may ship in separate packages to ensure faster delivery. If this happens:

• You will receive separate tracking numbers
• No additional shipping fees will be charged

13. Shipping Confirmation

Once your order has shipped, you will receive a Shipping Confirmation Email that includes:

• Carrier name
• Tracking number
• Estimated delivery window

Please check your spam or junk folder if you do not see the email within 24 hours of shipment.

14. Business Days Definition

For the purposes of this policy:

• Business Days: Monday through Friday
• Excludes: Weekends and recognized holidays

15. Customer Support & Contact Information

If you have questions about shipping, order status, or delivery concerns, our support team is ready to help.

Customer Support Hours

• 8:00 AM – 7:00 PM (EST)
• Monday – Saturday

Contact Information

• Email: support@carolstrong.com
• Store Name: Carolstrong
• Website: https://carolstrong.com/

16. Policy Updates

Carolstrong reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be posted on this page and will apply to orders placed after the update date.

We encourage customers to review this policy periodically to stay informed.