Privacy Policy

Last Updated: January 2024

At Carolstrong, privacy is treated as a responsibility, not an afterthought. This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit or make a purchase from https://carolstrong.com/.

By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the site.

1. Who We Are

Store Name: Carolstrong
Website: https://carolstrong.com/
Contact Email: support@carolstrong.com
Support Hours:
8:00 AM – 7:00 PM (EST), Monday – Saturday

Carolstrong operates as an online retail store selling physical products including Beanies, Bucket Hats, Caps, and Cowboy Hats.

2. Information We Collect

We collect information to operate our store effectively, process orders, and provide customer support. The types of information collected depend on how you interact with our website.

2.1 Personal Information You Provide

When you place an order, create an account, or contact us, we may collect:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number (if provided)
  • Payment confirmation details (not full card numbers)
  • Order history and purchase details

Payment information is processed securely by third-party payment providers. Carolstrong does not store full credit card or payment credentials.

2.2 Automatically Collected Information

When you visit our website, certain information is collected automatically, including:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the site
  • Referring URLs
  • Cookies and similar tracking technologies

This data helps us understand how customers use our site and allows us to improve performance, security, and user experience.

3. Cookies & Tracking Technologies

Carolstrong uses cookies and similar technologies to:

  • Enable essential site functionality
  • Remember user preferences
  • Analyze website traffic and performance
  • Improve shopping experience

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

4. How We Use Your Information

We use collected information for legitimate business purposes, including:

  • Processing and fulfilling orders
  • Communicating order confirmations, shipping updates, and refunds
  • Providing customer support
  • Preventing fraud and unauthorized transactions
  • Improving website functionality and product offerings
  • Complying with legal and regulatory obligations

We do not sell or rent your personal information to third parties.

5. Legal Basis for Processing

We process personal data based on one or more of the following grounds:

  • Performance of a contract (order fulfillment)
  • Your consent (marketing communications where applicable)
  • Legal obligations
  • Legitimate business interests such as security and service improvement

6. Sharing Your Information

We only share personal information when necessary to operate our business.

6.1 Service Providers

We may share information with trusted third parties who assist us with:

  • Payment processing
  • Order fulfillment and shipping (USPS, UPS, FedEx)
  • Email communications
  • Website hosting and analytics

These providers are authorized to use your information only as needed to perform their services.

6.2 Legal Requirements

We may disclose personal information if required to do so by law or if we believe disclosure is necessary to:

  • Comply with legal obligations
  • Protect our rights or property
  • Prevent fraud or security threats

7. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders and provide support
  • Meet legal, tax, and accounting requirements
  • Resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or anonymized.

8. Data Security

Carolstrong takes data protection seriously and implements reasonable technical and organizational measures to safeguard personal information, including:

  • Secure servers and encrypted connections
  • Restricted access to sensitive data
  • Use of reputable third-party service providers

While no system can guarantee absolute security, we actively work to protect your information against unauthorized access or misuse.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

  • Access the data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data (subject to legal requirements)
  • Object to certain processing activities

To exercise these rights, please contact us at support@carolstrong.com.

10. Marketing Communications

If you opt in to receive marketing emails:

  • You may receive updates about products, promotions, or store announcements
  • You can unsubscribe at any time using the link in our emails

Transactional emails related to orders or customer support are sent regardless of marketing preferences.

11. Children’s Privacy

Carolstrong does not knowingly collect personal information from individuals under the age of 13. If we become aware that such data has been collected unintentionally, we will take prompt steps to delete it.

12. Third-Party Links

Our website may contain links to third-party websites. Carolstrong is not responsible for:

  • Privacy practices of external sites
  • Content or security of third-party services

We encourage users to review the privacy policies of any external websites they visit.

13. International Data Transfers

If you access our website from outside our primary operating region, your information may be transferred to and processed in locations where data protection laws may differ. By using our site, you consent to such transfers.

14. Changes to This Privacy Policy

Carolstrong reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page and take effect immediately upon publication.

We encourage users to review this policy periodically to stay informed.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us:

Email: support@carolstrong.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
Store Name: Carolstrong
Website: https://carolstrong.com/